Your request is in.
Every form gets read by Ruth Ann personally; they go in arrival order, with live leaks pulled out of line. Expect her callback with a window inside working hours, 7am to 7pm, Monday through Saturday.
Should things change while you wait (a stain spreading, a drip turning steady, water anywhere near anything electrical), do not sit on the callback. Ring Call for same-day help and say the water is active; those words carry you to the front of the day's list, today rather than tomorrow.
One thing worth doing before the visit: photograph the covering from the ground, with the date written alongside. A dated photograph opens the same kind of record this crew keeps on every roof, and it lets the read begin where the evidence begins.